We will issue a prompt refund in the original form of payment for any item that has been made incorrectly (Please note, however, that slight changes to the item pictured can be expected, as each item is hand made to order. Changes may include printing lines, small bubbles, and slight shading). Refunds will not be issued, however, for custom items including items with special word variations or pillow cases with dates.
Refunds for international orders will not be issued until 8 weeks after item has not arrived, and will not include shipping costs or extra customs fees. Please be aware of the risks associated with shipping to your country and be responsible for knowing what to expect for customs fees and delivery times, as we have no access to that information.
We are sure you will love your item, but If you are unhappy with your order we will either send a refund or a replacement item after it has been sent back and received (except on custom orders, as previously stated.)
Refunds are only available for unused and unwashed items, and not after 30 days of receipt.